About
the Lab.

The Culture Lab was founded by Paul Jason – property developer turned accidental retailer. When the anchor tenant of his first shopping development pulled out at the last minute, Paul had to become a KWIKSPAR owner/operator virtually overnight. Ten years later and with a second SPAR under his control, Paul has a slew of awards for managing the best run stores and consistently achieving the highest standards in customer service countrywide. He achieved this through creating an amazing company culture, his relentless focus on training his staff and unwavering customer service excellence in his stores.

The benefits of developing a company culture of customer service excellence include:

  • Increased turnover growth through a highly satisfied and loyal customer base
  • Increased staff motivation and productivity
  • Great staff retention
  • Effective leadership and management
Training Workshops

Training Workshops.

How can your business become famous for exceptional customer service in your community?
How can it set itself apart in highly competitive, over-traded areas?
Paul shares answers to these questions and more through The Culture Lab training workshops and presentations.

Currently two workshops are offered:
• Culture Cultivation, Leadership & the Fundamentals of Excellent Service:
Aimed at all organisation leaders and key executives (owners, managers, and supervisors), this covers an introduction to great company culture and its potential impact on business; leadership and specifically the kind of leadership that lends itself to a culture of customer service centricity; and the fundamentals of excellent customer service!
5-hour workshop
Minimum 20 delegates, maximum 30 delegates

• Customer Service Excellence Workshop:
For all staff who interact with customers, this workshop focuses on the fundamentals of what makes up awesome customer service and covers everything from how to greet customers (well) and assist them in in such a way that will keep them coming back for more! We dive into the detail of upselling and even workshop how to convert a complaining customer into a customer for life!
4-hour 30-min workshop
Minimum 30 delegates, maximum 50 delegates

Although the focus areas of Culture, Customer Service, and Leadership are strongly aligned to the retail sector, delegates from other sectors are finding huge value in the content with tangible take home value and lessons to implement in their workplace.

Contact us to see if your company can benefit from any of the workshops we offer.

Speaking

Speaking.

Paul shares his retail experiences in humorous, honest, down-to-earth speaking engagements.

A born speaker, he envelops audiences in his passion and enthusiasm for excellence in customer service, culture cultivation and leading through influence. He has spoken at the annual conventions of major national retailers, launches, and award shows. His most recent speaking engagement was at an international convention in India in May 2018.

Paul uses a microphone, but doesn’t really need one.

Click here or on the image above for some facts and figures about the Spar International Congress that Paul spoke at.

Meet Paul

Meet Paul.

The passion behind The Culture Lab is Durban property and retail entrepreneur Paul Jason. You can read more on his journey as a retailer and his love of adventure sports by clicking on the thumbnail below.

Click here to view Paul’s biography

Click here for an in-depth profile on Paul that appeared in The Ridge (April 2018)

Testimonials
Testimonials.

BETTER FROM THE HORSE’S MOUTH.

Bob Geldard

“The passion you have for your work and your application of your retail knowledge are really a winning combination. We look forward to continue to work with and being inspired by your Culture Lab.”

BOB GELDARD – DIRECTOR: GELMAR DURBAN

GET IN TOUCH

Contact Us.

LET’S TALK.

We’d love to hear from you so drop us a line below whenever you’d like to chat.